About Us
Friendsville Utility Department was officially created in March 1965 when the City of Friendsville received a $281,000 public facility loan. The purpose was to provide quality drinking water to the citizens of Friendsville and promote growth for their small town. The first significant expansion of the original infrastructure occurred in 1978, when an 8" water main was constructed from South Blount Utility District to Friendsville.
The infrastructure currently contains approximately 100 miles of pipeline, ranging from 2" to 8" water mains that serve the Friendsville area. It also includes two pump stations and three storage tanks with a combined capacity of 871,000 gallons. The infrastructure currently serves 2,179 customers, or an equivalent population of 5,000 people, with an average daily demand of 327,000 gallons.
Friendsville Utility Department employs eight (8) full-time employees, whose qualifications range from certified distribution operators to certified municipal finance officers licensed by the State of Tennessee.
The Department works closely with the Friendsville Volunteer Fire Department for fire suppression. Over the years, it has installed 70+ fire hydrants throughout the system to aid in fire protection and help lower homeowners insurance costs for our customers.
The Department currently plans to extend our service area, rehab existing lines, and develop a sewer system. The quality of our water and the environment rank first.
Contact Us
Your Friendsville Utility staff is always here to help you. Whether you need assistance with a bill or a question about your usage, we are here to serve you. We have someone on call 24/7. If you have an EMERGENCY water leak after the hours of 4:00 PM, call our office at (865) 995-0243 and press option 1 to reach our on-call technician.
Contact Info
Hours of Operation:
Monday-Friday 8:00 - 4:30.
Closed daily between 12:00 -1:00 for lunch.
Phone:
(865) 995-0243
Address:
Operation Center
202 Endsley Quarry Rd
Friendsville, TN 37737
See map: Google Maps
Applications & Forms
Multiple things could be going on. For example, you could have a leaky toilet or faucet that's difficult to detect. No, one home's usage will be the same unless homeowners use less than a minimum of 1000 gallons; then, the bills will be the same price. Individual home usage is based on how often showers are taken daily, loads of laundry are done, the dishwasher is used, baths are taken, etc.
No, the utility is not responsible for reporting a leak to the homeowner. However, once a month, when the utility reads meters, a report is created that shows small and high leaks at the property address. The utility will try to contact the homeowner as a courtesy. It is then up to the homeowner to find the leak.
No, anything past the meter is the customer's responsibility. The customer has to fix it or can call a plumber.
Several things could be going on. The utility company could have a break. If not, check your meter to see if the dial is spinning, and look around the area where your water line runs for possible leaks. Remember, some leaks never surface above ground. Lastly, PRV could be bad and would need to be changed.
A possible line repair can allow air to enter the line, causing a milky look. After a line repair, technicians must blow off the lines by letting the water run to get all the air out of them. The customer can also run water faucets to help. Flushing all the air and milkiness could take hours or several days to clear up.
State law states that all public water systems must maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line). Therefore, a daily test of disinfectant levels ensures safety.
Most likely, your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt or damaging the water heater.
We may have received it after the due date, or we may not have received it at all. Call our office, and we will help you solve the problem.
The National Safety Foundation approves only chemicals for the treatment of drinking water.
| Name | Title |
|---|---|
| Derek Kelley | Utility Construction Worker |
| David Ledbetter | Utility Construction Worker |
| Chris Brouwer | Certified Utility Distribution Technician |
| Andy Vineyard | Utility Construction Worker |
| Josh Small | Utility Construction Worker |